Infrastructure Support Specialist U.S.
Infrastructure Support Specialist
Job Summary: The Infrastructure Support Specialist will provide day-to-day support to employees. This includes desktop support and project support for multiple sites throughout the organization. Responsible for deploying, maintaining, and repairing the computer and network infrastructure of ICL. Explores technical solutions, determines the applicability to ICL, and makes recommendations for deployment.
Position is located in the Glen Allen, Virginia office, reporting to the Director Information Technology.
Hours: 8:30 am to 5:30 pm
ICL is an Equal Opportunity Employer.
Please send your resume and cover letter with salary requirements to US_Recruitment@icl-ltd.com
Principle Duties & Responsibilities
- Actively monitors and analyzes user requests, evaluates and applies solutions.
- Troubleshoots any IT technical issues and resolves in a courteous, professional, and timely manner in person or via email, telephone and/or other electronic medium.
- Completes setup and configuration of company laptops and desktops and troubleshooting of these devices as well.
- Maintains accurate IT asset inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT life cycle management.
- Consults IT knowledgebase(s), Internet, other team members and any other appropriate resources for the purpose of independent troubleshooting.
- Works with vendors on hardware warranty issues.
- Provides limited after-hours support.
- Administers computer networks and related computing environments including servers, routers, switches, storage arrays, virtual hosts / hypervisors, the Wide Area Network (WAN), and the Local Area Network (LAN).
- Installs, patches, and upgrades hardware and software in accordance with the company’s life cycle management policy.
- Monitors and maintains email applications, virus protection software, web filtering and monitoring appliances, and firewall profiles.
- Implements network security measures to protect data, software, and hardware.
- Performs data backups and disaster recovery operations.
- Maintains user profiles ensuring password policies and other system policies are enforced.
- Assists with new IT projects by investigating options and making recommendation as to what systems, hardware, and software changes are appropriate for the enterprise including and not limited to desktops, laptops, cellphones, printers, and area/department specific software.
- Trains and enhances user knowledge regarding computer software and hardware.
- Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
Requirements
- College degree or equivalent work experience.
- Communication. Communicates effectively and appropriately. Speaks and writes in a clear and credible manner. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished. Actively listens to others. Ability to present and explain information. Must be able to professionally communicate with vendor, other departments, and customers via e-mail or phone about technical and non-technical hardware and software.
- Problem-solving. Ability to make quickly identifies hardware, software, and network issues. Reviews related information to develop and evaluate options and implement solutions.
- Knowledge of Systems Integration. Configure switches and routers. Knowledge of telecommunications equipment, information systems, servers, networking protocols, and end-user computer hardware and software, including applications and programming.
- Decision-making. Considers the relative costs and benefits of new equipment or software. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Positive attitude.
- Ability to work well independently and in a team environment.
- Authorized to work in the United States.
- Ability to handle stress appropriately and interact well with others.
Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to talk or listen. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, and extensive reading. This is largely a sedentary role. Limited travel is expected for this position.