Quality Commitment

In May of 1989, ICL put into place the company’s first quality plan, understanding that it was the right thing to do, but not knowing where this "Quality Concept" would take us. We didn't understand back then that this voyage would carry us to a greater distance than our cargoes port of discharge or final destinations. This journey began by not seeing things the way that they were, but the way that they could be - a vision that looked beyond today and into tomorrow.

With the passing of time, the organization has grown stronger and smarter and our passion for excellence has remained constant. The performance culture has evolved into one that is truly passionate about customer service and continuous improvement.

We proudly display a gallery of awards and recognition received from our customers and independent third party assessments. We hold a priceless customer list that includes many of the same names as it did in 1989. Recently, survey results show that our customers have rated the perceived value of our service as outstanding.

Procedures Core to our Success Include:

• Use of performance measurement to analyze and monitor continuous improvement.
• Using lessons learned and data collection to manage by fact.
• Evaluate customer satisfaction and take action based on customer concerns.
• Create learning opportunities, employee involvement and participation.
• Analyze and improving work processes.
• Removing barriers that prohibit improvement.
• Develop and communicate measurable goals for the organization and the employee.
• Recognize and reward accomplishments.
• Partnering with our service providers.
• Continuous improvement.
• Communication.
• And Leading by example.

Four Components of ICL's Quality Program

ISO 9001:2008 Certification - We recognize the value of ISO registration in our global business environment and will maintain those standards as they relate to our work processes.

Quality Index - Our Quality Index measures the factors that drive our performance so that we can get an overall view of how we're doing. The primary indicators for this measurement are: Customer Satisfaction, Operational Efficiency, Safety and Compliance and Employee Satisfaction.

TQM - A combination of early quality policies by Crosby and Demming that focus on education and training of employees in quality concepts and the basic principles of measurement.

Strategic Quality Plan - A vehicle for communicating definitions of corporate quality goals and objectives and providing guidance for the continuous improvement of ICL's quality management system.